Frequently asked questions.
Clear answers for booking, handing over and following your BSP shipment.
Do I need an account to create a shipment?+
No. Guests can create shipments and receive a tracking number, label and receipt. A BSP account adds shipment history and account tools.
What can I send with BSP?+
You can book permitted documents, parcels, products, luggage and cargo. Restricted, dangerous or unlawful goods must not be submitted. Contact BSP before booking if you are unsure.
How do I get a tracking number?+
A unique BSP tracking number is issued when the shipment booking is completed. It appears on the confirmation page, label and receipt.
How can I track a shipment?+
Open the Tracking page and enter the complete number exactly as shown on the label or receipt. Public updates appear as the shipment moves through the network.
What is the difference between pickup and branch drop-off?+
Pickup means a courier collects the shipment from the sender at a scheduled time. Branch drop-off means the sender brings it to the selected BSP branch.
Can I schedule a pickup?+
Yes. Choose pickup during shipment creation, then select the requested date and an available time window. Staff will process and assign the request.
Why does tracking show “Label Created”?+
The booking exists and the label was issued, but BSP has not yet recorded physical receipt of the shipment. Tracking changes after pickup or branch acceptance.
What does “On the Way” mean?+
The shipment has entered transit. Tracking details may show additional origin, destination or facility-processing updates.
Can I change shipment details after booking?+
Contact BSP as early as possible. Some details can be corrected before operational processing, but changes may be restricted after the shipment is received or dispatched.
How do I report a delivery problem?+
Registered customers can submit a claim from their account for an eligible shipment. Guests and customers can also contact support with the tracking number.
Can I download my label and receipt?+
Yes. They are available after confirmation and from shipment history for signed-in customers. Keep the tracking number and documents secure.
Is BSP connected to my Bakhtar Store account?+
No. Bakhtar Speedy Post uses independent customer accounts and a separate database. Bakhtar Store credentials are not shared.