These general terms describe use of the BSP website and courier platform. Shipment-specific conditions, confirmed prices and local legal requirements may also apply.
Accurate booking information
The sender must provide accurate names, contact details, addresses, contents, quantity, weight, dimensions and declared value. BSP may place a shipment on hold when information is incomplete or inconsistent.
Permitted goods
The sender is responsible for ensuring every item is lawful, permitted, safely packaged and accurately described. BSP may inspect, refuse, hold or return goods that present safety, legal or operational concerns.
Pickup and drop-off
A pickup request is not complete until processed by BSP. Branch availability and pickup windows depend on active service coverage. Keep the receipt and tracking number after handover.
Tracking and delivery
Tracking events provide operational updates and are not a guarantee of an exact delivery time. Delivery may require identity confirmation, a signature or proof of receipt. Delays can result from customs, weather, security, address problems or events outside BSP’s reasonable control.
Problems, returns and claims
Report loss, damage, delay or delivery concerns promptly and preserve packaging and evidence. Eligibility and resolution depend on shipment records, declared contents, supporting evidence and applicable service conditions.